| Last Modified: 01-30-2024 | 6.11:8.1.0 | Doc ID: RM100000001E7IX |
| Model Year Start: 2019 | Model: RAV4 | Prod Date Range: [11/2018 - 10/2022] |
| Title: NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: Cellular Phone Registration Failure; 2019 - 2022 MY RAV4 RAV4 HV [11/2018 - 10/2022] | ||
|
Cellular Phone Registration Failure |
CAUTION / NOTICE / HINT
NOTICE:
When replacing the radio and display receiver assembly, always replace it with a new one. If a radio and display receiver assembly which was installed to another vehicle is used, the following may occur:
- A communication malfunction DTC may be stored.
- The radio and display receiver assembly may not operate normally.
HINT:
Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Navigation System.
Click here
![2019 MY RAV4 RAV4 HV [11/2018 - 10/2019]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: PRECAUTION](/t3Portal/stylegraphics/info.gif)
PROCEDURE
|
1. |
CHECK USAGE CONDITION |
(a) Check that the vehicle and cellular phone meet the following conditions:
NOTICE:
If changing cellular phone settings, updating software, etc. is necessary, make sure to obtain the permission of the customer before performing it.
-
The cellular phone is "Bluetooth" compatible.
Click here
- "Bluetooth" setting of the cellular phone is on.
- Operating system and software of the cellular phone are the latest versions.
- There are no other radio wave emitting devices ("Wi-Fi" communication device, etc.) in the cabin.
- The "Wi-Fi" setting of the cellular phone is off.
- The "Wi-Fi" tethering setting of the cellular phone is off.
(b) Register the cellular phone again and check if it is registered correctly.
HINT:
If operation of the cellular phone or radio and display receiver assembly is requested, make sure to follow the instructions closely and perform the operation.
|
Result |
Proceed to |
|---|---|
|
Cellular phone can be registered. |
A |
|
Cellular phone cannot be registered. |
B |
| A |
|
END |
|
|
2. |
RESTART CELLULAR PHONE |
(a) Restart the cellular phone.
(b) Turn the ignition switch off.
(c) Turn the ignition switch to ACC.
(d) Register the cellular phone as a connected device again and check if it is registered correctly.
HINT:
If operation of the cellular phone or radio and display receiver assembly is requested, make sure to follow the instructions closely and perform the operation.
|
Result |
Proceed to |
|---|---|
|
Cellular phone can be registered. |
A |
|
Cellular phone cannot be registered. |
B |
| A |
|
END |
|
|
3. |
BRING CELLULAR PHONE NEAR IN-VEHICLE DEVICE |
(a) Place the cellular phone close to the radio and display receiver assembly.
(b) Register the cellular phone as a connected device again and check if it is registered correctly.
HINT:
If operation of the cellular phone or radio and display receiver assembly is requested, make sure to follow the instructions closely and perform the operation.
|
Result |
Proceed to |
|---|---|
|
Cellular phone can be registered. |
A |
|
Cellular phone cannot be registered. |
B |
| A |
|
END |
|
|
4. |
CLEAR REGISTERED DEVICE INFORMATION |
(a) Clear all "Bluetooth" devices registered to the cellular phone and the radio and display receiver assembly.
(b) Register the cellular phone as a connected device again and check if it is registered correctly.
HINT:
If operation of the cellular phone or radio and display receiver assembly is requested, make sure to follow the instructions closely and perform the operation.
|
Result |
Proceed to |
|---|---|
|
Cellular phone can be registered. |
A |
|
Cellular phone cannot be registered. |
B |
| A |
|
END |
|
|
5. |
RESTART CELLULAR PHONE |
(a) Restart the cellular phone.
(b) Turn the ignition switch off.
(c) Turn the ignition switch to ACC.
(d) Register the cellular phone as a connected device again and check if it is registered correctly.
HINT:
If operation of the cellular phone or radio and display receiver assembly is requested, make sure to follow the instructions closely and perform the operation.
|
Result |
Proceed to |
|---|---|
|
Cellular phone can be registered. |
A |
|
Cellular phone cannot be registered. |
B |
| A |
|
END |
|
|
6. |
CHECK USING ANOTHER VEHICLE |
(a) Check if the cellular phone can be registered normally to another "Bluetooth" compatible vehicle of the same model.
HINT:
- Make sure to obtain the customer's permission to perform this procedure.
- After the inspection, clear the registered information and usage history acquired during the inspection.
- If operation of the cellular phone or radio and display receiver assembly is requested, make sure to follow the instructions closely and perform the operation.
|
Result |
Proceed to |
|---|---|
|
Cellular phone can be registered. |
A |
|
Cellular phone cannot be registered. |
B |
| A |
|
|
|
7. |
CHECK USING ANOTHER CELLULAR PHONE |
(a) Using another "Bluetooth" compatible cellular phone, register the cellular phone and check that it is registered correctly.
HINT:
- Make sure to obtain the customer's permission to perform this procedure.
- After the inspection, clear the registered information and usage history acquired during the inspection.
- If operation of the cellular phone or radio and display receiver assembly is requested, make sure to follow the instructions closely and perform the operation.
|
Result |
Proceed to |
|---|---|
|
Cellular phone can be registered. |
A |
|
Cellular phone cannot be registered. |
B |
| A |
|
END (ONLY A "Bluetooth" COMPATIBLE CELLULAR PHONE CAN BE USED) |
| B |
|
|
|