TELEMATICS: TELEMATICS SYSTEM: PROBLEM SYMPTOMS TABLE; 2019 MY RAV4 RAV4 HV [11/2018 - 02/2019]

Last Modified: 05-08-2025	6.11:8.1.0	Doc ID: RM100000001EFF1
Model Year Start: 2019	Model: RAV4	Prod Date Range: [11/2018 - 02/2019]
Title: TELEMATICS: TELEMATICS SYSTEM: PROBLEM SYMPTOMS TABLE; 2019 MY RAV4 RAV4 HV [11/2018 - 02/2019]

PROBLEM SYMPTOMS TABLE

HINT:

Use the table below to help determine the cause of problem symptoms. If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table. Check each symptom by checking the suspected areas in the order they are listed. Replace parts as necessary.
Inspect the fuses and relays related to this system before inspecting the suspected areas below.

Application Function

Symptom	Suspected Area	Link
Vehicle status cannot be checked using the application.	Proceed to "Remote Service Malfunction"
Vehicle status alerts are not received by the application even if remote notification operation conditions are met.	Proceed to "Remote Service Malfunction"
Vehicle cannot be operated remotely using the application.	Perform remote door lock and unlock registration and check if the problem symptom recurs
Vehicle cannot be operated remotely using the application.	Proceed to "Remote Service Malfunction"

Remote Engine Start and Stop Function (Using electrical key transmitter sub-assembly)

Symptom	Suspected Area	Link
Engine does not start by remote engine start function.	Proceed to "Remote Engine Starter does not Operate"
Engine does not stop by remote engine stop function.	Proceed to "Remote Engine Starter does not Operate"

Warning Notification Function

Symptom	Suspected Area	Link
The multi-display screen does not show a warning message even though a warning light turns on or the multi-information display indicates a warning.	Proceed to "Warning Notification Function Malfunction"
The multi-display screen shows a warning message even though no warning lights are on and the multi-information display does not indicate a warning.	Proceed to "Warning Notification Function Malfunction"
The multi-display screen shows a warning message different from the warning light or the multi-information display.	Proceed to "Warning Notification Function Malfunction"