Last Modified: 01-30-2024 6.11:8.1.0 Doc ID: RM100000001EFFA
Model Year Start: 2019 Model: RAV4 Prod Date Range: [11/2018 - 02/2019]
Title: TELEMATICS: TELEMATICS SYSTEM: PRECAUTION; 2019 MY RAV4 RAV4 HV [11/2018 - 02/2019]

PRECAUTION

WHEN DISCONNECTING BATTERY CABLE

(a) After the ignition switch is turned off, the radio and display receiver assembly requires approximately 6 minutes to record various types of memory and settings. As a result, after turning the ignition switch off, wait 6 minutes or more before disconnecting the cable from the negative (-) battery terminal.

SERVICE MODE

NOTICE:

  • Before servicing, enter service mode to restrain telematics communication functions and prevent the Toyota Entune Remote Connect from being operated while servicing.
  • Service mode can be entered by using the Techstream or operating the radio and display receiver assembly.

(a) Service mode

HINT:

To cancel service mode, turn the ignition switch off and ON to display the service mode screen and cancel service mode.

(1) Service mode (Using the Techstream)

  1. Connect the Techstream to the DLC3.
  2. Turn the ignition switch to ON.
  3. Turn the Techstream on.
  4. Enter the following menus: Powertrain / Engine / Trouble Codes.

Powertrain > Engine > Trouble Codes

(2) Service mode (When not using the Techstream)

  • w/ Navigation System:

    Click here 2019 MY RAV4 RAV4 HV [11/2018 - 10/2019]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: DTC CHECK / CLEAR

  • w/o Navigation System:

    Click here 2019 MY RAV4 RAV4 HV [11/2018 - 10/2019]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: DTC CHECK / CLEAR

PRECAUTION FOR TELEMATICS SYSTEM

(a) If replacing any of the following parts, refer to Initialization.

Click here 2019 MY RAV4 RAV4 HV [11/2018 - 02/2019]; INTRODUCTION: REPAIR INSTRUCTION: INITIALIZATION

NOTICE:

If registration is not performed after replacing any of the following parts, the remote door lock and unlock and remote engine start and stop will not be available.

(1) Certification ECU (smart key ECU assembly)

(2) DCM (telephone transceiver assembly)

(3) Main body ECU (multiplex network body ECU)

(b) If an additional device such as a theft deterrent or OBD monitoring device is connected to the DLC3, some functions may not operate correctly.

PRECAUTION FOR ACTIVATION

(a) When replacing the DCM (Telephone Transceiver Assembly), perform DCM activation.

Click here 2019 MY RAV4 RAV4 HV [11/2018 - 10/2019]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: DCM ACTIVATION

PRECAUTION FOR TROUBLESHOOTING REMOTE SERVICE FUNCTION

(a) When troubleshooting symptoms such as when part of the remote service function does not operate normally, first check that there are no third party parts connected to the DLC3. If any such parts are connected to the DLC3, some parts of the remote service function may not operate normally.

Therefore, explain the situation to the customer, remove the parts and turn the ignition switch from off to ON before proceeding with troubleshooting.