| Last Modified: 01-30-2024 | 6.11:8.1.0 | Doc ID: RM100000001EH02 |
| Model Year Start: 2019 | Model: RAV4 | Prod Date Range: [11/2018 - 02/2019] |
| Title: CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING; 2019 MY RAV4 RAV4 HV [11/2018 - 02/2019] | ||
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HOW TO PROCEED WITH TROUBLESHOOTING |
CAUTION / NOTICE / HINT
HINT:
- Use the following procedure to troubleshoot the safety connect system.
- *: Use the Techstream.
PROCEDURE
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1. |
VEHICLE BROUGHT TO WORKSHOP |
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2. |
CUSTOMER PROBLEM ANALYSIS CHECK AND SYMPTOM CHECK |
HINT:
- In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
- Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
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The following 5 items are important points for analysis:
What
Vehicle model, system name
When
Date, time, occurrence frequency
Where
Road conditions
Under what conditions?
Driving conditions, weather conditions
How did it happen?
Problem symptoms
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3. |
PRE-CHECK |
(a) Measure the battery voltage.
Standard voltage:
11 to 14 V
If the voltage is below 11 V, recharge or replace the battery before proceeding to the next step.
(b) Check the fuses and relays.
(c) Check the connector connections and terminals to make sure that there are no abnormalities such as loose connections, deformation, etc.
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4. |
VERIFY CUSTOMER SUBSCRIPTION IS ACTIVE* |
(a) Enter the VIN into Vehicle Inquiry on the Techstream and verify the subscription type and expiration date.
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5. |
PERFORM HEALTH CHECK* |
(a) Perform "Health Check" and check for current DTCs.
Click here
![2019 MY RAV4 RAV4 HV [11/2018 - 10/2019]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: HEALTH CHECK](/t3Portal/stylegraphics/info.gif)
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Result |
Proceed to |
|---|---|
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DTCs are not output |
A |
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DTCs are output |
B |
| B |
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6. |
PROBLEM SYMPTOMS TABLE |
(a) Refer to Problem Symptoms Table.
Click here
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Result |
Proceed to |
|---|---|
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Fault is not listed in Problem Symptoms Table |
A |
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Fault is listed in Problem Symptoms Table |
B |
HINT:
If the symptom does not reoccur and no DTC is output, attempt to reproduce the symptoms.
Click here
| B |
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7. |
OVERALL ANALYSIS AND TROUBLESHOOTING* |
(a) Terminals of ECU
Click here
(b) Data List / Active Test
Click here
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8. |
REPAIR OR REPLACE |
(a) Check if the DCM (Telephone Transceiver Assembly) has been replaced.
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Result |
Proceed to |
|---|---|
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The DCM (Telephone Transceiver Assembly) has been replaced |
A |
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The DCM (Telephone Transceiver Assembly) has not been replaced |
B |
| B |
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9. |
PERFORM DCM ACTIVATION |
(a) Perform "DCM ACTIVATION".
Click here
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10. |
CONFIRMATION TEST |
| NEXT |
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END |
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