Last Modified: 01-30-2024 6.11:8.1.0 Doc ID: RM100000001FIZP
Model Year Start: 2019 Model: RAV4 Prod Date Range: [11/2018 -           ]
Title: WINDOW / GLASS: POWER WINDOW CONTROL SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING; 2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]

HOW TO PROCEED WITH TROUBLESHOOTING

CAUTION / NOTICE / HINT

HINT:

  • Use the following procedure to troubleshoot the power window control system.
  • *: Use the Techstream.

PROCEDURE

1.

VEHICLE BROUGHT TO WORKSHOP

NEXT

2.

CUSTOMER PROBLEM ANALYSIS

HINT:

  • In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
  • Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
  • The following 5 items are important points for problem analysis:

    What

    Vehicle model, system name

    When

    Date, time, occurrence frequency

    Where

    Road conditions

    Under what conditions?

    Driving conditions, weather conditions

    How did it happen?

    Problem symptoms

NEXT

3.

READ AND SAVE OPERATION HISTORY*

NOTICE:

  • If the vehicle or vehicle controls are operated (for example, during initial inspection when the vehicle is brought in for repair) before operation history has been read out and saved, the operation history information could be lost.
  • The function "Read operation history" uses the current system time setting inside the Techstream and the time counter inside the controlling ECU to calculate the timings shown in the operation history. For this reason, before reading out the operation history, first make sure that the Techstream system clock is accurately set to the current time.

(a) Read and save operation history using the Techstream.

Click here 2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; WINDOW / GLASS: POWER WINDOW CONTROL SYSTEM: CHECK FOR INTERMITTENT PROBLEMS

Body Electrical > Main Body > Utility

Tester Display

Operation History

NEXT

4.

INSPECT AUXILIARY BATTERY

(a) Measure the auxiliary battery voltage with the ignition switch off.

Standard voltage:

11 to 14 V

HINT:

  • A simple method to determine whether the auxiliary battery is discharged is to operate the horn.
  • If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding.

(b) Check the fuses and relays.

(c) Check the connector connections and terminals to make sure that there are no abnormalities such as loose connections, deformation, etc.

NEXT

5.

CHECK COMMUNICATION FUNCTION OF CAN COMMUNICATION SYSTEM*

(a) Using the Techstream, check for CAN communication system DTCs.

  • for HV Model:

    Click here 2019 MY RAV4 HV [11/2018 - 02/2019]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING 2019 - 2024 MY RAV4 HV [02/2019 -        ]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

  • for Gasoline Model:

    Click here 2019 - 2024 MY RAV4 [11/2018 -        ]; NETWORKING: CAN COMMUNICATION SYSTEM (for Gasoline Model): HOW TO PROCEED WITH TROUBLESHOOTING

Result

Proceed to

CAN DTCs are not output

A

CAN DTCs are output (for HV Model)

B

CAN DTCs are output (for Gasoline Model)

C

B

GO TO CAN COMMUNICATION SYSTEM 2019 MY RAV4 HV [11/2018 - 02/2019]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING 2019 - 2024 MY RAV4 HV [02/2019 -        ]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

C

GO TO CAN COMMUNICATION SYSTEM

A

6.

CHECK COMMUNICATION FUNCTION OF LIN COMMUNICATION SYSTEM*

(a) Using the Techstream, check for LIN communication system DTCs.

Click here 2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; NETWORKING: LIN COMMUNICATION SYSTEM: DTC CHECK / CLEAR

Result

Proceed to

LIN DTCs are not output

A

LIN DTCs are output

B

B

GO TO LIN COMMUNICATION SYSTEM

A

7.

CHECK FOR DTC*

(a) Check for DTCs and make a note of any codes that are output.

Click here 2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; WINDOW / GLASS: POWER WINDOW CONTROL SYSTEM: DTC CHECK / CLEAR

Body Electrical > Master Switch > Trouble Codes

Body Electrical > D-Door Motor > Trouble Codes

Body Electrical > P-Door Motor > Trouble Codes

Body Electrical > RL-Door Motor > Trouble Codes

Body Electrical > RR-Door Motor > Trouble Codes

(b) Clear the DTCs.

Body Electrical > Master Switch > Clear DTCs

Body Electrical > D-Door Motor > Clear DTCs

Body Electrical > P-Door Motor > Clear DTCs

Body Electrical > RL-Door Motor > Clear DTCs

Body Electrical > RR-Door Motor > Clear DTCs

(c) Recheck for DTCs.

Body Electrical > Master Switch > Trouble Codes

Body Electrical > D-Door Motor > Trouble Codes

Body Electrical > P-Door Motor > Trouble Codes

Body Electrical > RL-Door Motor > Trouble Codes

Body Electrical > RR-Door Motor > Trouble Codes

Result

Proceed to

DTCs are not output

A

DTCs are output

B

B

GO TO DIAGNOSTIC TROUBLE CODE CHART

A

8.

PROBLEM SYMPTOMS TABLE

(a) Refer to Problem Symptoms Table.

Click here 2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; WINDOW / GLASS: POWER WINDOW CONTROL SYSTEM: PROBLEM SYMPTOMS TABLE

Result

Proceed to

Fault is not listed in Problem Symptoms Table (Fault can be simulated)

A

Fault is not listed in Problem Symptoms Table (Fault cannot be simulated)

B

Fault is listed in Problem Symptoms Table

C

B

CHECK FOR INTERMITTENT PROBLEMS

C

ADJUST, REPAIR OR REPLACE IN ACCORDANCE WITH PROBLEM SYMPTOMS TABLE

A

9.

OVERALL ANALYSIS AND TROUBLESHOOTING*

(a) Operation Check

Click here 2019 MY RAV4 RAV4 HV [11/2018 - 10/2019]; WINDOW / GLASS: POWER WINDOW CONTROL SYSTEM: OPERATION CHECK 2020 - 2021 MY RAV4 RAV4 HV [10/2019 - 12/2021]; WINDOW / GLASS: POWER WINDOW CONTROL SYSTEM: OPERATION CHECK 2022 - 2024 MY RAV4 RAV4 HV [12/2021 -        ]; WINDOW / GLASS: POWER WINDOW CONTROL SYSTEM: OPERATION CHECK

(b) Terminals of ECU

Click here 2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; WINDOW / GLASS: POWER WINDOW CONTROL SYSTEM: TERMINALS OF ECU

(c) Data List / Active Test

Click here 2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; WINDOW / GLASS: POWER WINDOW CONTROL SYSTEM: DATA LIST / ACTIVE TEST

(d) Fail-safe Chart

Click here 2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; WINDOW / GLASS: POWER WINDOW CONTROL SYSTEM: FAIL-SAFE CHART

(e) Inspection

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10.

ADJUST, REPAIR OR REPLACE

(a) Check if any of the door window regulators, power window regulator motor assemblies, door glass or door glass runs have been removed and reinstalled.

Result

Proceed to

Any of the door window regulators, power window regulator motor assemblies, door glass or door glass runs have been removed and reinstalled.

A

The door window regulators, power window regulator motor assemblies, door glass or door glass runs have not been removed and reinstalled.

B

B

GO TO STEP 12

A

11.

INITIALIZE POWER WINDOW CONTROL SYSTEM

(a) Initialize the power window control system.

Click here 2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; WINDOW / GLASS: POWER WINDOW CONTROL SYSTEM: INITIALIZATION

NEXT

12.

CONFIRMATION TEST

NEXT

END