Last Modified: 01-30-2024 6.11:8.1.0 Doc ID: RM100000001FJ01
Model Year Start: 2019 Model: RAV4 Prod Date Range: [11/2018 -           ]
Title: WINDOW / GLASS: POWER WINDOW CONTROL SYSTEM: B2311; Power Window Motor Malfunction; 2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]

DTC

B2311

Power Window Motor Malfunction

DESCRIPTION

The power window regulator motor assemblies are operated by the multiplex network master switch assembly, power window regulator switch assembly or rear power window regulator switch assemblies. The power window regulator motor assemblies have motor, regulator and ECU functions.

This DTC is output when a power window regulator motor assembly is malfunctioning.

D-Door Motor

DTC No.

Detection Item

DTC Detection Condition

Trouble Area

B2311

Power Window Motor Malfunction

Front power window regulator motor assembly LH is malfunctioning
  • Front power window regulator motor assembly LH
  • Incorrect installation of power window components
  • Overheated front power window regulator motor assembly LH
  • Harness or connector

P-Door Motor

DTC No.

Detection Item

DTC Detection Condition

Trouble Area

B2311

Power Window Motor Malfunction

Front power window regulator motor assembly RH is malfunctioning
  • Front power window regulator motor assembly RH
  • Incorrect installation of power window components
  • Overheated front power window regulator motor assembly RH
  • Harness or connector

RL-Door Motor

DTC No.

Detection Item

DTC Detection Condition

Trouble Area

B2311

Power Window Motor Malfunction

Rear power window regulator motor assembly LH is malfunctioning
  • Rear power window regulator motor assembly LH
  • Incorrect installation of power window components
  • Overheated rear power window regulator motor assembly LH
  • Harness or connector

RR-Door Motor

DTC No.

Detection Item

DTC Detection Condition

Trouble Area

B2311

Power Window Motor Malfunction

Rear power window regulator motor assembly RH is malfunctioning
  • Rear power window regulator motor assembly RH
  • Incorrect installation of power window components
  • Overheated rear power window regulator motor assembly RH
  • Harness or connector

WIRING DIAGRAM

CAUTION / NOTICE / HINT

NOTICE:

  • DTC B2311 is stored in each power window regulator motor assembly.
  • If a power window regulator motor assembly has been replaced with a new one, initialize the power window control system.

    Click here 2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; WINDOW / GLASS: POWER WINDOW CONTROL SYSTEM: INITIALIZATION

  • If a power window regulator motor assembly and door window regulator sub-assembly have been removed and installed, or if a power window regulator motor assembly was reused when a door glass or door glass run was replaced, initialize the power window control system.

    Click here 2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; WINDOW / GLASS: POWER WINDOW CONTROL SYSTEM: INITIALIZATION

  • Inspect the fuses for circuits related to this system before performing the following procedure.
  • The power window control system uses the LIN communication system. Inspect the communication function by following How to Proceed with Troubleshooting. Troubleshoot the power window control system after confirming that the communication system is functioning properly.

    Click here 2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; WINDOW / GLASS: POWER WINDOW CONTROL SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING

PROCEDURE

1.

CHECK FOR DTC

(a) Clear the DTCs.

Click here 2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; WINDOW / GLASS: POWER WINDOW CONTROL SYSTEM: DTC CHECK / CLEAR

Body Electrical > D-Door Motor > Clear DTCs

Body Electrical > P-Door Motor > Clear DTCs

Body Electrical > RL-Door Motor > Clear DTCs

Body Electrical > RR-Door Motor > Clear DTCs

(b) Check for DTCs.

Click here 2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; WINDOW / GLASS: POWER WINDOW CONTROL SYSTEM: DTC CHECK / CLEAR

Body Electrical > D-Door Motor > Trouble Codes

Body Electrical > P-Door Motor > Trouble Codes

Body Electrical > RL-Door Motor > Trouble Codes

Body Electrical > RR-Door Motor > Trouble Codes

Result

Proceed to

DTC B2311 is not output

A

DTC B2311 is output

B
A

USE SIMULATION METHOD TO CHECK

B

2.

CHECK FOR DTC

(a) Check the parts which the DTCs have been output from.

Result

Proceed to

DTC output from D-Door Motor

A

DTC output from P-Door Motor

B

DTC output from RL-Door Motor

C

DTC output from RR-Door Motor

D
B

GO TO STEP 4

C

GO TO STEP 5

D

GO TO STEP 6

A

3.

CHECK HARNESS AND CONNECTOR (FRONT POWER WINDOW REGULATOR MOTOR ASSEMBLY LH - BATTERY AND BODY GROUND)

(a) Measure the resistance according to the value(s) in the table below.

Standard Resistance:

Tester Connection

Condition

Specified Condition

J6-1 (GND) - Body ground

Always

Below 1 Ω

*a

Component with harness connected

(Front Power Window Regulator Motor Assembly LH)

(b) Measure the voltage according to the value(s) in the table below.

Standard Voltage:

Tester Connection

Switch Condition

Specified Condition

J6-2 (B) - J6-1 (GND)

Ignition switch off

11 to 14 V
OK

GO TO STEP 7

NG

REPAIR OR REPLACE HARNESS OR CONNECTOR

4.

CHECK HARNESS AND CONNECTOR (FRONT POWER WINDOW REGULATOR MOTOR ASSEMBLY RH - BATTERY AND BODY GROUND)

(a) Measure the resistance according to the value(s) in the table below.

Standard Resistance:

Tester Connection

Condition

Specified Condition

I7-1 (GND) - Body ground

Always

Below 1 Ω

*a

Component with harness connected

(Front Power Window Regulator Motor Assembly RH)

(b) Measure the voltage according to the value(s) in the table below.

Standard Voltage:

Tester Connection

Switch Condition

Specified Condition

I7-2 (B) - I7-1 (GND)

Ignition switch off

11 to 14 V
OK

GO TO STEP 7

NG

REPAIR OR REPLACE HARNESS OR CONNECTOR

5.

CHECK HARNESS AND CONNECTOR (REAR POWER WINDOW REGULATOR MOTOR ASSEMBLY LH - BATTERY AND BODY GROUND)

(a) Measure the resistance according to the value(s) in the table below.

Standard Resistance:

Tester Connection

Condition

Specified Condition

L5-1 (GND) - Body ground

Always

Below 1 Ω

*a

Component with harness connected

(Rear Power Window Regulator Motor Assembly LH)

(b) Measure the voltage according to the value(s) in the table below.

Standard Voltage:

Tester Connection

Switch Condition

Specified Condition

L5-2 (B) - L5-1 (GND)

Ignition switch off

11 to 14 V
OK

GO TO STEP 7

NG

REPAIR OR REPLACE HARNESS OR CONNECTOR

6.

CHECK HARNESS AND CONNECTOR (REAR POWER WINDOW REGULATOR MOTOR ASSEMBLY RH - BATTERY AND BODY GROUND)

(a) Measure the resistance according to the value(s) in the table below.

Standard Resistance:

Tester Connection

Condition

Specified Condition

K5-1 (GND) - Body ground

Always

Below 1 Ω

*a

Component with harness connected

(Rear Power Window Regulator Motor Assembly RH)

(b) Measure the voltage according to the value(s) in the table below.

Standard Voltage:

Tester Connection

Switch Condition

Specified Condition

K5-2 (B) - K5-1 (GND)

Ignition switch off

11 to 14 V
NG

REPAIR OR REPLACE HARNESS OR CONNECTOR
OK

7.

PERFORM ACTIVE TEST USING TECHSTREAM (APPLICABLE LOCATION)

(a) Perform the Active Test according to the display on the Techstream.

Click here 2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; WINDOW / GLASS: POWER WINDOW CONTROL SYSTEM: DATA LIST / ACTIVE TEST

CAUTION:

Be careful to avoid injuries as this test causes vehicle parts to move. During the Active Test, the jam protection function will not operate.

HINT:

Up and down movement does not occur if the arrow is not pressed and held.

Body Electrical > D-Door Motor > Active Test

Tester Display

Measurement Item

Control Range

Diagnostic Note

Power Window

Power window

OFF / DOWN / UP

-

Body Electrical > P-Door Motor > Active Test

Tester Display

Measurement Item

Control Range

Diagnostic Note

Power Window

Power window

OFF / DOWN / UP

-

Body Electrical > RL-Door Motor > Active Test

Tester Display

Measurement Item

Control Range

Diagnostic Note

Power Window

Power window

OFF / DOWN / UP

-

Body Electrical > RR-Door Motor > Active Test

Tester Display

Measurement Item

Control Range

Diagnostic Note

Power Window

Power window

OFF / DOWN / UP

-

Body Electrical > D-Door Motor > Active Test

Tester Display

Power Window

Body Electrical > P-Door Motor > Active Test

Tester Display

Power Window

Body Electrical > RL-Door Motor > Active Test

Tester Display

Power Window

Body Electrical > RR-Door Motor > Active Test

Tester Display

Power Window

OK:

Each power window motor operates.

Result

Proceed to

OK

A

NG (D-Door Motor)

B

NG (P-Door Motor)

C

NG (RL-Door Motor)

D

NG (RR-Door Motor)

E
B

REPLACE FRONT POWER WINDOW REGULATOR MOTOR ASSEMBLY LH 2019 MY RAV4 RAV4 HV [11/2018 - 02/2019]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Front Door): REMOVAL 2019 MY RAV4 RAV4 HV [02/2019 - 10/2019]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Front Door): REMOVAL 2020 MY RAV4 RAV4 HV [10/2019 - 08/2020]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Front Door): REMOVAL 2021 MY RAV4 RAV4 HV [08/2020 - 12/2021]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Front Door): REMOVAL 2022 MY RAV4 RAV4 HV [12/2021 - 10/2022]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Front Door): REMOVAL 2023 MY RAV4 RAV4 HV [10/2022 - 10/2023]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Front Door): REMOVAL 2024 MY RAV4 RAV4 HV [10/2023 -        ]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Front Door): REMOVAL

C

REPLACE FRONT POWER WINDOW REGULATOR MOTOR ASSEMBLY RH 2019 MY RAV4 RAV4 HV [11/2018 - 02/2019]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Front Door): REMOVAL 2019 MY RAV4 RAV4 HV [02/2019 - 10/2019]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Front Door): REMOVAL 2020 MY RAV4 RAV4 HV [10/2019 - 08/2020]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Front Door): REMOVAL 2021 MY RAV4 RAV4 HV [08/2020 - 12/2021]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Front Door): REMOVAL 2022 MY RAV4 RAV4 HV [12/2021 - 10/2022]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Front Door): REMOVAL 2023 MY RAV4 RAV4 HV [10/2022 - 10/2023]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Front Door): REMOVAL 2024 MY RAV4 RAV4 HV [10/2023 -        ]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Front Door): REMOVAL

D

REPLACE REAR POWER WINDOW REGULATOR MOTOR ASSEMBLY LH 2019 MY RAV4 RAV4 HV [11/2018 - 02/2019]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Rear Door): REMOVAL 2019 MY RAV4 RAV4 HV [02/2019 - 10/2019]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Rear Door): REMOVAL 2020 MY RAV4 RAV4 HV [10/2019 - 08/2020]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Rear Door): REMOVAL 2021 MY RAV4 RAV4 HV [08/2020 - 12/2021]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Rear Door): REMOVAL 2022 MY RAV4 RAV4 HV [12/2021 - 10/2022]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Rear Door): REMOVAL 2023 MY RAV4 RAV4 HV [10/2022 - 10/2023]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Rear Door): REMOVAL 2024 MY RAV4 RAV4 HV [10/2023 -        ]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Rear Door): REMOVAL

E

REPLACE REAR POWER WINDOW REGULATOR MOTOR ASSEMBLY RH 2019 MY RAV4 RAV4 HV [11/2018 - 02/2019]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Rear Door): REMOVAL 2019 MY RAV4 RAV4 HV [02/2019 - 10/2019]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Rear Door): REMOVAL 2020 MY RAV4 RAV4 HV [10/2019 - 08/2020]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Rear Door): REMOVAL 2021 MY RAV4 RAV4 HV [08/2020 - 12/2021]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Rear Door): REMOVAL 2022 MY RAV4 RAV4 HV [12/2021 - 10/2022]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Rear Door): REMOVAL 2023 MY RAV4 RAV4 HV [10/2022 - 10/2023]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Rear Door): REMOVAL 2024 MY RAV4 RAV4 HV [10/2023 -        ]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Rear Door): REMOVAL

A

8.

PERFORM INITIALIZATION (APPLICABLE LOCATION)

(a) Initialize the power window regulator motor assembly.

Click here 2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; WINDOW / GLASS: POWER WINDOW CONTROL SYSTEM: INITIALIZATION

HINT:

Initialize the power window regulator motor assembly that has DTC B2311 stored in its ECU.

NEXT

9.

CHECK POWER WINDOW CONTROL SYSTEM (APPLICABLE LOCATION)

(a) Check that the power window operates normally by opening and closing the window.

Click here 2019 MY RAV4 RAV4 HV [11/2018 - 10/2019]; WINDOW / GLASS: POWER WINDOW CONTROL SYSTEM: OPERATION CHECK 2020 - 2021 MY RAV4 RAV4 HV [10/2019 - 12/2021]; WINDOW / GLASS: POWER WINDOW CONTROL SYSTEM: OPERATION CHECK 2022 - 2024 MY RAV4 RAV4 HV [12/2021 -        ]; WINDOW / GLASS: POWER WINDOW CONTROL SYSTEM: OPERATION CHECK

HINT:

Check the power window operation of the window for which DTC B2311 has been stored.

OK:

Each power window operates normally.

Result

Proceed to

OK

A

NG (D-Door Motor)

B

NG (P-Door Motor)

C

NG (RL-Door Motor)

D

NG (RR-Door Motor)

E
B

REPLACE FRONT POWER WINDOW REGULATOR MOTOR ASSEMBLY LH 2019 MY RAV4 RAV4 HV [11/2018 - 02/2019]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Front Door): REMOVAL 2019 MY RAV4 RAV4 HV [02/2019 - 10/2019]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Front Door): REMOVAL 2020 MY RAV4 RAV4 HV [10/2019 - 08/2020]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Front Door): REMOVAL 2021 MY RAV4 RAV4 HV [08/2020 - 12/2021]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Front Door): REMOVAL 2022 MY RAV4 RAV4 HV [12/2021 - 10/2022]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Front Door): REMOVAL 2023 MY RAV4 RAV4 HV [10/2022 - 10/2023]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Front Door): REMOVAL 2024 MY RAV4 RAV4 HV [10/2023 -        ]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Front Door): REMOVAL

C

REPLACE FRONT POWER WINDOW REGULATOR MOTOR ASSEMBLY RH 2019 MY RAV4 RAV4 HV [11/2018 - 02/2019]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Front Door): REMOVAL 2019 MY RAV4 RAV4 HV [02/2019 - 10/2019]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Front Door): REMOVAL 2020 MY RAV4 RAV4 HV [10/2019 - 08/2020]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Front Door): REMOVAL 2021 MY RAV4 RAV4 HV [08/2020 - 12/2021]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Front Door): REMOVAL 2022 MY RAV4 RAV4 HV [12/2021 - 10/2022]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Front Door): REMOVAL 2023 MY RAV4 RAV4 HV [10/2022 - 10/2023]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Front Door): REMOVAL 2024 MY RAV4 RAV4 HV [10/2023 -        ]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Front Door): REMOVAL

D

REPLACE REAR POWER WINDOW REGULATOR MOTOR ASSEMBLY LH 2019 MY RAV4 RAV4 HV [11/2018 - 02/2019]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Rear Door): REMOVAL 2019 MY RAV4 RAV4 HV [02/2019 - 10/2019]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Rear Door): REMOVAL 2020 MY RAV4 RAV4 HV [10/2019 - 08/2020]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Rear Door): REMOVAL 2021 MY RAV4 RAV4 HV [08/2020 - 12/2021]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Rear Door): REMOVAL 2022 MY RAV4 RAV4 HV [12/2021 - 10/2022]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Rear Door): REMOVAL 2023 MY RAV4 RAV4 HV [10/2022 - 10/2023]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Rear Door): REMOVAL 2024 MY RAV4 RAV4 HV [10/2023 -        ]; WINDOW / GLASS: POWER WINDOW REGULATOR MOTOR (for Rear Door): REMOVAL

E

REPLACE REAR POWER WINDOW REGULATOR MOTOR ASSEMBLY RH

A

10.

CHECK WHETHER PARTS HAVE BEEN INSTALLED CORRECTLY

(a) Check that the power window components are installed correctly.

OK:

Power window components are installed correctly.

OK

END (OVERHEATED POWER WINDOW REGULATOR MOTOR WAS DEFECTIVE)
NG

INSTALL PARTS CORRECTLY