Last Modified: 05-08-2025 6.11:8.1.0 Doc ID: RM100000001FP4Z
Model Year Start: 2019 Model: RAV4 Prod Date Range: [11/2018 -           ]
Title: METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING; 2019 - 2025 MY RAV4 RAV4 HV [11/2018 -        ]

HOW TO PROCEED WITH TROUBLESHOOTING

CAUTION / NOTICE / HINT

HINT:

  • Use the following procedure to troubleshoot the power door lock control system.
  • *: Use the Techstream.

PROCEDURE

1.

VEHICLE BROUGHT TO WORKSHOP
NEXT

2.

CUSTOMER PROBLEM ANALYSIS
NEXT

3.

INSPECT AUXILIARY BATTERY VOLTAGE

(a) Measure the auxiliary battery voltage with the ignition switch off.

Standard voltage:

11 to 14 V

If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding to the next step.

NEXT

4.

CHECK CAN COMMUNICATION SYSTEM*

(a) Check if CAN communication DTCs are output.

for HV Model: 2019 MY RAV4 HV [11/2018 - 02/2019]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): DIAGNOSIS SYSTEM 2019 MY RAV4 HV [02/2019 - 10/2019]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): DIAGNOSIS SYSTEM 2020 MY RAV4 HV [10/2019 - 06/2020]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): DIAGNOSIS SYSTEM 2020 MY RAV4 HV [06/2020 - 08/2020]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): DIAGNOSIS SYSTEM 2021 MY RAV4 HV [08/2020 - 12/2021]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): DIAGNOSIS SYSTEM 2022 MY RAV4 HV [12/2021 - 10/2022]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): DIAGNOSIS SYSTEM 2023 MY RAV4 HV [10/2022 - 10/2023]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): DIAGNOSIS SYSTEM 2024 MY RAV4 HV [10/2023 - 11/2024]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): DIAGNOSIS SYSTEM 2025 MY RAV4 HV [11/2024 -        ]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): DIAGNOSIS SYSTEM

for Gasoline Model: 2019 MY RAV4 [11/2018 - 02/2019]; NETWORKING: CAN COMMUNICATION SYSTEM (for Gasoline Model): DIAGNOSIS SYSTEM 2019 MY RAV4 [02/2019 - 10/2019]; NETWORKING: CAN COMMUNICATION SYSTEM (for Gasoline Model): DIAGNOSIS SYSTEM 2020 MY RAV4 [10/2019 - 08/2020]; NETWORKING: CAN COMMUNICATION SYSTEM (for Gasoline Model): DIAGNOSIS SYSTEM 2021 MY RAV4 [08/2020 - 12/2021]; NETWORKING: CAN COMMUNICATION SYSTEM (for Gasoline Model): DIAGNOSIS SYSTEM 2022 MY RAV4 [12/2021 - 10/2022]; NETWORKING: CAN COMMUNICATION SYSTEM (for Gasoline Model): DIAGNOSIS SYSTEM 2023 MY RAV4 [10/2022 - 10/2023]; NETWORKING: CAN COMMUNICATION SYSTEM (for Gasoline Model): DIAGNOSIS SYSTEM 2024 MY RAV4 [10/2023 - 11/2024]; NETWORKING: CAN COMMUNICATION SYSTEM (for Gasoline Model): DIAGNOSIS SYSTEM 2025 MY RAV4 [11/2024 -        ]; NETWORKING: CAN COMMUNICATION SYSTEM (for Gasoline Model): DIAGNOSIS SYSTEM

Result

Proceed to

CAN communication DTCs are not output.

A

CAN communication DTCs are output.

B
B

GO TO CAN COMMUNICATION SYSTEM

for HV Model: 2019 MY RAV4 HV [11/2018 - 02/2019]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING 2019 - 2025 MY RAV4 HV [02/2019 -        ]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

for Gasoline Model: 2019 - 2025 MY RAV4 [11/2018 -        ]; NETWORKING: CAN COMMUNICATION SYSTEM (for Gasoline Model): HOW TO PROCEED WITH TROUBLESHOOTING

A

5.

CHECK FOR DTC*

(a) Check for DTCs and note any codes that are output.

Click here 2019 - 2025 MY RAV4 RAV4 HV [11/2018 -        ]; METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM: DTC CHECK / CLEAR

Body Electrical > Combination Meter > Trouble Codes

(b) Clear the DTCs.

Click here 2019 - 2025 MY RAV4 RAV4 HV [11/2018 -        ]; METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM: DTC CHECK / CLEAR

Body Electrical > Combination Meter > Clear DTCs

(c) Recheck for DTCs. Try to reproduce the DTCs by duplicating the conditions indicated by the DTCs.

Click here 2019 - 2025 MY RAV4 RAV4 HV [11/2018 -        ]; METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM: DTC CHECK / CLEAR

Body Electrical > Combination Meter > Trouble Codes

Result

Proceed to

DTCs are not output (Fault can be simulated)

A

DTCs are not output (Fault cannot be simulated)

B

DTCs are output.

C
B

USE SIMULATION METHOD TO CHECK

C

GO TO DIAGNOSTIC TROUBLE CODE CHART 2019 MY RAV4 RAV4 HV [11/2018 - 02/2019]; METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM: DIAGNOSTIC TROUBLE CODE CHART 2019 - 2020 MY RAV4 RAV4 HV [02/2019 - 08/2020]; METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM: DIAGNOSTIC TROUBLE CODE CHART 2021 MY RAV4 RAV4 HV [08/2020 - 12/2021]; METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM: DIAGNOSTIC TROUBLE CODE CHART 2022 MY RAV4 RAV4 HV [12/2021 - 10/2022]; METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM: DIAGNOSTIC TROUBLE CODE CHART 2023 - 2025 MY RAV4 RAV4 HV [10/2022 -        ]; METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM: DIAGNOSTIC TROUBLE CODE CHART

A

6.

PROBLEM SYMPTOM CONFIRMATION
NEXT

7.

SYMPTOM SIMULATION
NEXT

8.

PROBLEM SYMPTOMS TABLE

(a) Refer to Problem Symptoms Table.

Click here 2019 - 2020 MY RAV4 RAV4 HV [11/2018 - 08/2020]; METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM: PROBLEM SYMPTOMS TABLE 2021 - 2022 MY RAV4 RAV4 HV [08/2020 - 10/2022]; METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM: PROBLEM SYMPTOMS TABLE 2023 - 2025 MY RAV4 RAV4 HV [10/2022 -        ]; METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM: PROBLEM SYMPTOMS TABLE

Result

Proceed to

Fault is not listed in Problem Symptoms Table.

A

Fault is listed in Problem Symptoms Table.

B
B

GO TO PROBLEM SYMPTOMS TABLE 2019 - 2020 MY RAV4 RAV4 HV [11/2018 - 08/2020]; METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM: PROBLEM SYMPTOMS TABLE 2021 - 2022 MY RAV4 RAV4 HV [08/2020 - 10/2022]; METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM: PROBLEM SYMPTOMS TABLE 2023 - 2025 MY RAV4 RAV4 HV [10/2022 -        ]; METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM: PROBLEM SYMPTOMS TABLE

A

9.

CIRCUIT INSPECTION
NEXT

10.

REPAIR OR REPLACE
NEXT

11.

CONFIRMATION TEST
NEXT

END