DOOR LOCK: POWER DOOR LOCK CONTROL SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING; 2019 - 2024 MY RAV4 RAV4 HV [11/2018

Last Modified: 01-30-2024	6.11:8.1.0	Doc ID: RM100000001FW6L
Model Year Start: 2019	Model: RAV4	Prod Date Range: [11/2018 - ]
Title: DOOR LOCK: POWER DOOR LOCK CONTROL SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING; 2019 - 2024 MY RAV4 RAV4 HV [11/2018 - ]

HOW TO PROCEED WITH TROUBLESHOOTING

CAUTION / NOTICE / HINT

HINT:

Use the following procedure to troubleshoot the power door lock control system.
*: Use the Techstream.

PROCEDURE

1.	VEHICLE BROUGHT TO WORKSHOP

2.	CUSTOMER PROBLEM ANALYSIS CHECK

HINT:

In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
The following 5 items are important points for problem analysis:

What	Vehicle model, system name
When	Date, time, occurrence frequency, whether the problem occurred recently or has been occurring for a long time
Where	Whether the problem occurs at a specific location
Under what conditions?	Whether the doors were locked or unlocked, whether the ignition switch was ON, whether the hybrid control system has started1 or engine has started2
How did it happen?	Problem symptoms

HINT:

*1: for HV Model

*2: for Gasoline Model

3.	READ AND SAVE OPERATION HISTORY*

NOTICE:

If the vehicle or vehicle controls are operated (for example, during initial inspection when the vehicle is brought in for repair) before operation history has been read out and saved, the operation history information could be lost.
The function "Read operation history" uses the current system time setting inside the Techstream and the time counter inside the controlling ECU to calculate the timings shown in the operation history. For this reason, before reading out the operation history, first make sure that the Techstream system clock is accurately set to the current time.

(a) Read and save operation history using the Techstream.

Click here

Body Electrical > Main Body > Utility

Tester Display
Operation History

4.	INSPECT AUXILIARY BATTERY VOLTAGE

(a) Measure the auxiliary battery voltage.

Standard voltage:

11 to 14 V (ignition switch off)

If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding to the next step.

(b) Check the fuses and relays.

(c) Check the connector connections and terminals to make sure that there are no abnormalities such as loose connections, deformation, etc.

5.	CHECK CAN COMMUNICATION SYSTEM*

(a) Using the Techstream, check for CAN communication system DTCs.

for HV Model: Click here

for Gasoline Model: Click here

Result	Proceed to
CAN DTCs are not output	A
CAN DTCs are output	B

GO TO CAN COMMUNICATION SYSTEM

for HV Model: Click here

for Gasoline Model: Click here

6.	CHECK LIN COMMUNICATION SYSTEM*

(a) Using the Techstream, check for LIN communication system DTCs.

Click here

Result	Proceed to
LIN DTCs are not output	A
LIN DTCs are output	B

GO TO LIN COMMUNICATION SYSTEM

7.	CHECK POWER WINDOW CONTROL SYSTEM*

(a) Clear the DTCs.

Click here

Body Electrical > Master Switch > Clear DTCs

(b) Recheck for DTCs.

Click here

Body Electrical > Master Switch > Trouble Codes

Result	Proceed to
DTC B2312 is not output	A
DTC B2312 is output	B

GO TO POWER WINDOW CONTROL SYSTEM

8.	CHECK FOR DTC*

(a) Clear the DTCs.

Click here

Body Electrical > Main Body > Clear DTCs

(b) Recheck for DTCs.

Click here

Body Electrical > Main Body > Trouble Codes

Result	Proceed to
DTC B1243 is not output	A
DTC B1243 is output	B

GO TO DIAGNOSTIC TROUBLE CODE CHART

9.	PROBLEM SYMPTOMS TABLE

(a) Refer to Problem Symptoms Table.

Click here

Result	Proceed to
Fault is not listed in Problem Symptoms Table (Fault can be simulated)	A
Fault is not listed in Problem Symptoms Table (Fault can not be simulated)	B
Fault is listed in Problem Symptoms Table	C

CHECK FOR INTERMITTENT PROBLEMS

ADJUST, REPAIR OR REPLACE IN ACCORDANCE WITH PROBLEM SYMPTOMS TABLE

10.	OVERALL ANALYSIS AND TROUBLESHOOTING*

(a) Terminals of ECU

Click here

(b) Data List / Active Test

Click here

(d) Inspection

11.	REPAIR OR REPLACE

12.	CONFIRMATION TEST

END