THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Entry Function, HV Model): Rear Door RH Entry Lock and Unlock Functions do not Operate; 2019 - 2024 MY RAV4 HV [02/2019

Last Modified: 01-30-2024	6.11:8.1.0	Doc ID: RM100000001HK21
Model Year Start: 2019	Model: RAV4 HV	Prod Date Range: [02/2019 - ]
Title: THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Entry Function, HV Model): Rear Door RH Entry Lock and Unlock Functions do not Operate; 2019 - 2024 MY RAV4 HV [02/2019 - ]

Rear Door RH Entry Lock and Unlock Functions do not Operate

DESCRIPTION

If the entry lock and unlock functions do not operate for the rear door RH only, the request code may not be being transmitted from the rear door RH or the rear door outside handle assembly RH (touch sensor). If the entry functions for other doors operate properly, communication between the electrical key transmitter sub-assembly and door control receiver is normal. In this case, there may be a problem with request code transmission (communication between the certification ECU (smart key ECU assembly) and rear door outside handle assembly RH (electrical key antenna)), or there may be wave interference.

WIRING DIAGRAM

CAUTION / NOTICE / HINT

NOTICE:

When using the Techstream with the power switch off, connect the Techstream to the DLC3 and turn a courtesy light switch on and off at intervals of 1.5 seconds or less until communication between the Techstream and the vehicle begins. Then select the vehicle type under manual mode and enter the following menus: Body Electrical / Smart Key. While using the Techstream, periodically turn a courtesy light switch on and off at intervals of 1.5 seconds or less to maintain communication between the Techstream and the vehicle.
The smart key system (for Entry Function) uses the LIN communication system and CAN communication system. Inspect the communication function by following How to Proceed with Troubleshooting. Troubleshoot the smart key system (for Entry Function) after confirming that the communication systems are functioning properly.
Click here
Before replacing the certification ECU (smart key ECU assembly), refer to Registration.
Click here
After repair, confirm that no DTCs are output.
Check that there are no electrical key transmitter sub-assemblies in the vehicle.

HINT:

If the rear door RH entry lock and unlock functions do not operate, the cause of the malfunction may be stored in the certification ECU (smart key ECU assembly).
If the cause of the malfunction is stored in the certification ECU (smart key ECU assembly), the following table is helpful in checking whether the malfunction was caused by wave interference.

Body Electrical > Smart Key > Utility

Tester Display
Operation History

PROCEDURE

1.	CHECK POWER DOOR LOCK CONTROL SYSTEM

(a) When the door control switch on the multiplex network master switch assembly is operated, check that the doors unlock and lock according to the switch operation.

Click here

OK:

Door locks operate normally.

GO TO POWER DOOR LOCK CONTROL SYSTEM

2.	CHECK FOR DTC

(a) Connect the Techstream to the DLC3.

(b) Turn the power switch on (IG).

(d) Check for DTCs.

Body Electrical > Smart Key > Trouble Codes

Result	Proceed to
DTCs are not output	A
DTCs are output	B

GO TO DIAGNOSTIC TROUBLE CODE CHART

3.	CHECK WAVE ENVIRONMENT

(a) Bring the electrical key transmitter sub-assembly approximately 0.3 m (0.984 ft.) from the rear door outside handle assembly RH and perform an entry function check.

Click here

Communication may not be possible if the electrical key transmitter sub-assembly is within 0.2 m (0.656 ft.) of the rear door outside handle assembly RH

When the electrical key transmitter sub-assembly is brought near the rear door outside handle assembly RH, the possibility of wave interference decreases, and it can be determined if wave interference is causing the problem symptom.

If the inspection result is that the problem only occurs in certain locations or at certain times of day, the possibility of wave interference is high. Also, added vehicle components may cause wave interference. If installed, remove them and perform the operation check.

There may be wave interference if the vehicle is near broadcasting antennas, large video displays, wireless garage door opener systems, wireless security cameras, home security systems, etc. In this case, move the vehicle to a different location and check if there is any improvement.

If a tool for checking radio waves, such as a signal strength meter, is available, move around the area while observing both the LF band (used by the vehicle antenna to form the detection area) and RF band (used by the electrical key transmitter sub-assembly for transmission) to check for locations where there is wave interference.

When checking the operation of the entry lock function several times, it can be operated up to 2 times consecutively. To operate the function 3 times or more consecutively, the doors need to be unlocked once. However, this is only for the entry lock function. Other door lock operations, such as a wireless door lock operation, can be performed consecutively.

*a	Approximately 0.3 m (0.984 ft.)

Result	Proceed to
Entry function does not operate normally	A
Entry function operates normally	B

AFFECTED BY WAVE INTERFERENCE

4.	READ VALUE USING TECHSTREAM (PR-DOOR TOUCH SENSOR)

(a) Turn the power switch off.

*a	Unlock Sensor (Backside)

(b) Turn the power switch on (IG).

(d) With the electrical key transmitter sub-assembly outside of the vehicle, press the lock switch of the electrical key transmitter sub-assembly to lock all of the doors.

(e) Hold the electrical key transmitter sub-assembly at the same height as the door outside handle assembly and approximately 0.3 m (0.984 ft.) from the rear door RH.

(f) Check that the LED of the electrical key transmitter sub-assembly blinks.

(g) Enter the following menus: Body Electrical / Smart Key / Data List.

(h) Read the Data List according to the display on the Techstream.

(i) Touch the unlock sensor on the backside of the rear door outside handle assembly RH.

HINT:

When checking the operation of the unlock sensor again, make sure to perform the procedure from step (a).

Body Electrical > Smart Key > Data List

Tester Display

Measurement Item

Range

Normal Condition

Diagnostic Note

Pr-Door Touch Sensor

Rear door RH touch sensor (unlock sensor)

ON or OFF

ON: Rear door RH touch sensor (unlock sensor) touched

OFF: Rear door RH touch sensor (unlock sensor) not touched

Displays whether the unlock sensor is on or off (even if the sensor is touched and contact is maintained, "ON" is displayed only momentarily).
Use this Data List item to help determine if there is an unlock sensor malfunction when the entry unlock function does not operate.

Body Electrical > Smart Key > Data List

Tester Display
Pr-Door Touch Sensor

OK:

The Techstream display changes correctly in response to the operation of the rear door outside handle assembly RH.

GO TO STEP 7

5.	READ VALUE USING TECHSTREAM (PR-DOOR TRIGGER SWITCH)

(a) Turn the power switch off.

*a	Lock Sensor

(b) Turn the power switch on (IG).

(d) Hold the electrical key transmitter sub-assembly at the same height as the door outside handle assembly and approximately 0.3 m (0.984 ft.) from the rear door RH.

(e) Enter the following menus: Body Electrical / Smart Key / Data List.

(f) Read the Data List according to the display on the Techstream.

(g) Touch the lock sensor of the rear door outside handle assembly RH.

HINT:

If the door does not lock even when touching the lock sensor, touch it with your palm.
When checking the operation of the lock sensor again, make sure to perform the procedure from step (a).

Body Electrical > Smart Key > Data List

Tester Display

Measurement Item

Range

Normal Condition

Diagnostic Note

Pr-Door Trigger Switch

Rear door RH touch sensor (lock sensor)

ON or OFF

ON: Rear door RH touch sensor (lock sensor) touched

OFF: Rear door RH touch sensor (lock sensor) not touched

Displays whether the lock sensor is on or off (even if the sensor is touched and contact is maintained, "ON" is displayed only momentarily).
Use this Data List item to help determine if there is a lock sensor malfunction when the entry lock function does not operate.

Body Electrical > Smart Key > Data List

Tester Display
Pr-Door Trigger Switch

HINT:

When checking the operation of the entry lock function several times, it can be operated up to 2 times consecutively. To operate the function 3 times or more consecutively, the doors need to be unlocked once. However, this is only for the entry lock function. Other door lock operations, such as a wireless door lock operation, can be performed consecutively.

OK:

The Techstream display changes correctly in response to the operation of the rear door outside handle assembly RH.

GO TO STEP 7

6.	CHECK KEY DIAGNOSTIC MODE

(a) Enter the following menus: Body Electrical / Smart Key / Utility / Communication Check(Key Diag Mode).

(b) Check the following antenna in key diagnostic mode.

Body Electrical > Smart Key > Utility

Tester Display
Communication Check(Key Diag Mode)

(1) Check the electrical key antenna:

When the electrical key transmitter sub-assembly is brought within 0.7 to 1 m (2.30 to 3.28 ft.) of the rear door outside handle assembly RH, check that the buzzer sounds.

HINT:

Select either channel 1 or channel 2 and inspect key diagnostic mode for each channel.
If the buzzer sounds with [CH1] displayed but not with [CH2], the electrical key transmitter sub-assembly cannot be detected by channel 2 due to a malfunction, such as wave interference.

*a	0.7 to 1 m (2.30 to 3.28 ft.)

Result	Proceed to
Buzzer does not sound	A
Buzzer sounds	B

REPLACE CERTIFICATION ECU (SMART KEY ECU ASSEMBLY)

7.	CHECK HARNESS AND CONNECTOR (CERTIFICATION ECU (SMART KEY ECU ASSEMBLY) - REAR DOOR OUTSIDE HANDLE ASSEMBLY RH)

(a) Disconnect the M7 certification ECU (smart key ECU assembly) connector.

(b) Disconnect the K6 rear door outside handle assembly RH connector.

Standard Resistance:

Tester Connection	Condition	Specified Condition
M7-9 (CLG4) - K6-6 (ANT1)	Always	Below 1 Ω
M7-8 (CG4B) - K6-4 (ANT2)	Always	Below 1 Ω
M7-9 (CLG4) or K6-6 (ANT1) - Other terminals and body ground	Always	10 kΩ or higher
M7-8 (CG4B) or K6-4 (ANT2) - Other terminals and body ground	Always	10 kΩ or higher

(d) Reconnect the M7 certification ECU (smart key ECU assembly) connector.

REPAIR OR REPLACE HARNESS OR CONNECTOR

8.	CHECK CERTIFICATION ECU (SMART KEY ECU ASSEMBLY) (OUTPUT TO REAR DOOR RH ELECTRICAL KEY ANTENNA)

(a) Using an oscilloscope, check the waveform.

OK:

Tester Connection

Condition

Tool Setting

Specified Condition

K6-6 (ANT1) - K6-4 (ANT2)

Procedure:

Power switch off
All doors closed
Electrical key transmitter sub-assembly not inside vehicle
All doors locked through wireless operation
(electrical key transmitter sub-assembly brought outside detection area*)

5 V/DIV., 100 ms/DIV.

Pulse generation

(See waveform 1)

*: For details about the entry function detection area, refer to Operation Check.

Click here

Front view of wire harness connector

(to Rear Door Outside Handle Assembly RH)

Waveform 1

REPLACE CERTIFICATION ECU (SMART KEY ECU ASSEMBLY)

9.	CHECK ENTRY LOCK OPERATION

(a) Connect all connectors and check that the entry lock and unlock functions operate.

Click here

Result	Proceed to
Entry function does not operate normally	A
Entry function operates normally	B

END (CONNECTOR WAS NOT CONNECTED SECURELY)

10.	REPLACE REAR DOOR OUTSIDE HANDLE ASSEMBLY RH

(a) Replace the rear door outside handle assembly RH with a new one or the rear door outside handle assembly LH if it is functioning properly.

Click here

11.	CHECK ENTRY LOCK OPERATION

(a) Check that the entry lock and unlock functions operate.

Click here

Result	Proceed to
Entry function operates normally	A
Entry function does not operate normally	B

END (REAR DOOR OUTSIDE HANDLE ASSEMBLY RH WAS DEFECTIVE)

REPLACE CERTIFICATION ECU (SMART KEY ECU ASSEMBLY)