| Last Modified: 05-08-2025 | 6.11:8.1.0 | Doc ID: RM100000001K92R |
| Model Year Start: 2020 | Model: RAV4 | Prod Date Range: [10/2019 - 10/2022] |
| Title: TELEMATICS: TELEMATICS SYSTEM: Remote Service Malfunction; 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022] | ||
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Remote Service Malfunction |
PROCEDURE
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1. |
CHECK CAN COMMUNICATION SYSTEM |
(a) Connect the Techstream to the DLC3.
(b) Turn the ignition switch to ON.
(c) Turn the Techstream on.
(d) Enter the following menus: Bus Check.
for HV Model: Click here
![2019 - 2025 MY RAV4 HV [02/2019 - ]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING](/t3Portal/stylegraphics/info.gif)
for Gasoline Model: Click here
(e) Check that all ECUs and sensors that use CAN communication are connected.
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Result |
Proceed to |
|---|---|
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There are no connection problems. |
A |
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There is a connection problem. |
B |
| B |
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GO TO CAN COMMUNICATION SYSTEM for HV Model: Click here
for Gasoline Model: Click here
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2. |
CHECK DTC OUTPUT |
(a) Connect the Techstream to the DLC3.
(b) Turn the ignition switch to ON.
(c) Turn the Techstream on.
(d) Enter the following menus: Health Check.
(e) Check for DTCs.
|
Result |
Proceed to |
|---|---|
|
DTCs are not output. |
A |
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DTCs are output. |
B |
| B |
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INSPECT EACH ECU SYSTEM |
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3. |
CHECK OPERATION OF EACH SYSTEM |
(a) Check that each system related to Remote Connect operates normally.
(1) Check power door lock control system
for HV Model: Click here
for Gasoline Model: Click here
(2) Check smart key system (for Entry Function)
for HV Model: Click here
for Gasoline Model: Click here
(3) Check smart key system (for Start Function)
for HV Model: Click here
for Gasoline Model: Click here
(4) Check theft deterrent system
Click here
(5) Check meter/gauge system
Click here
(6) Check air conditioning system
for HV Model: Click here
for Gasoline Model: Click here
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Result |
Proceed to |
|---|---|
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All of the systems related to Remote Connect operate normally. |
A |
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Any system related to Remote Connect does not operate normally. |
B |
| B |
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GO TO ABNORMAL SYSTEM |
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4. |
CHECK DCM OPERATION HISTORY |
(a) Check DCM Operation History.
Click here
Body Electrical > Telematics > Utility
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Tester Display |
|---|
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DCM Operation History |
| NEXT |
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CONTACT SERVICE CENTER |
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